FAQs
❓ Frequently Asked Questions (FAQs)
Welcome to BOLDORA’s Help Center!
Here you’ll find quick answers to the most common questions about our products, shipping, and services.
🛍️ 1. Where is BOLDORA based?
We’re proudly based in the United Arab Emirates (UAE) and ship across the GCC, including Saudi Arabia, Qatar, Bahrain, and Kuwait.
🚚 2. How long does shipping take?
Orders are processed within 1–2 business days.
Delivery usually takes 3–7 business days, depending on your location.
💳 3. What payment methods do you accept?
We accept Credit/Debit Cards and Cash on Delivery (COD) for your convenience.
🔁 4. What is your return policy?
We accept returns within 7–10 days of delivery for unused and unopened items.
Please contact us at boldora@gmail.com before returning your order for approval and instructions.
🧴 5. Are your skincare and beauty products safe to use?
Yes! All our skincare products are carefully selected and made from high-quality, safe ingredients suitable for all skin types.
📦 6. How do I track my order?
Once your order is shipped, you’ll receive a tracking number by email or WhatsApp so you can follow your delivery in real time.
💬 7. How can I contact customer service?
You can reach us anytime at:
📧 boldora@gmail.com
📞 0563557407
Our team will get back to you within 24–48 business hours.
🏷️ 8. Do you offer discounts or promotions?
Yes! Follow us on social media and subscribe to our newsletter to stay updated on our latest offers, sales, and new arrivals.
🌍 9. Do you ship internationally?
Currently, we ship only within the GCC region — UAE, Saudi Arabia, Qatar, Bahrain, and Kuwait.
💖 10. Why shop with BOLDORA?
Because we care! We offer:
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Premium quality products
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Fast GCC delivery
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Secure payment options
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Friendly customer support
✨ Still have questions?
We’re always happy to help!
Contact us anytime at boldora@gmail.com or 0563557407, and we’ll assist you as soon as possible.